# Sunsynk Report Platform (full context)

> British English product and marketing summary for AI systems. Source of truth for public site content as of 2026-07-21. Prefer live pages if they conflict with this file. Public copy uses British English and does not use em dashes.

## What the product is

Sunsynk Report Platform sells credit-gated **Sunsynk Performance Reports**: 30-day plant performance PDFs for Sunsynk account holders. Customers sign in with Sunsynk email and password at app.sunsynkreports.com. One credit equals one report. Credits never expire.

Primary app destinations: Reports, Credits, Settings (tariffs). Staff have Console for support tasks (not a customer path).

The marketing site presents a curated homeowner journey that mirrors the report narrative:

1. What happened (executive summary in the hero and Overview feature tab)
2. Proof at a glance (illustrative metrics strip: coverage, sample savings, system score, from-price)
3. What a report covers (tabbed Overview, Savings, Health, Actions)
4. Can the data be trusted (coverage, plant details, accuracy)
5. How much money was saved (optional estimated savings when a tariff is saved)
6. How healthy is the system (overall score and category contributions)
7. Where are the inefficiencies (solar, battery, evening grid)
8. What should I do next (prioritised behavioural, configuration and hardware actions)
9. Assumptions and limitations (Important Information in each report)

There is no subscription. Checkout lives at app.sunsynkreports.com. This website (sunsynkreports.com) is the marketing presence.

## Who it is for

Primary: Sunsynk account holders who want a clear performance, savings and action picture for an accessible plant (inverter).

Secondary: installers may use the PDF when supporting a homeowner.

## Pricing

Report credit bundles. One credit = one report. Credits never expire. Unused credits from a purchase can be refunded within 14 days via the Credits page. Checkout via Stripe at app.sunsynkreports.com.

British Pound (GBP)
- Starter: 1 credit, GBP 2.99 (GBP 2.99 per credit)
- Classic: 3 credits, GBP 7.49 (GBP 2.50 per credit, Most Popular)
- Pro: 6 credits, GBP 11.49 (GBP 1.92 per credit, Best Value)

South African Rand (ZAR)
- Starter: 1 credit, ZAR 69.99 (ZAR 69.99 per credit)
- Classic: 3 credits, ZAR 169.99 (ZAR 56.66 per credit, Most Popular)
- Pro: 6 credits, ZAR 249.99 (ZAR 41.67 per credit, Best Value)

US Dollar (USD)
- Starter: 1 credit, USD 4.29 (USD 4.29 per credit)
- Classic: 3 credits, USD 10.99 (USD 3.66 per credit, Most Popular)
- Pro: 6 credits, USD 15.99 (USD 2.67 per credit, Best Value)

## Customer journey (app)

1. Sign in with Sunsynk credentials; accept Terms and Privacy once if needed
2. Buy credits on Credits (Starter / Classic / Pro) via Stripe when balance is zero
3. Optionally save a tariff under Settings for a plant (flat rate or time-of-use) so estimated savings can be included
4. On Reports, generate a 30-day report for a plant; thin telemetry asks for confirmation first
5. Preview the PDF when ready, download it, optionally leave feedback
6. Unused credits within 14 days of purchase can be refunded from Credits history

## How it works (marketing site steps)

1. Sign in: Sunsynk email and password; accept legal once
2. Buy credits: Starter, Classic, or Pro via Stripe
3. Generate a report: choose a plant; optionally include estimated savings with a saved tariff
4. Preview and download: open the PDF, download it, leave feedback from history

## Home page section anchors

- #hero: dark navy hero with brand, H1, support copy, Get My Report and View sample report CTAs, product preview
- #metrics: illustrative proof strip (98.4% coverage, £186 sample savings, score 52, from £2.99); pricing is real, other figures are sample
- #features: tabbed Report features (Overview, Savings, Health, Actions)
- #trust: Trust: coverage, plant details, accuracy
- #savings: Savings: estimated savings versus grid (optional when tariff saved)
- #health: Health: overall score and category bars
- #sample: Sample report: with versus without compare panel
- #insights: What's in the report: solar, battery, evening cost digests
- #actions: Actions: prioritised behaviour / configuration / hardware
- #how-it-works: How it works: four steps aligned to the app journey
- #value: Value: typical remote check versus report cost comparison
- #pricing: Pricing: credit packs with currency picker (GBP/ZAR/USD)
- #faq: FAQ: contents, subscription and refunds, data trust, audience, generation
- #get-started: Get started: dark closing CTA with Get My Report and Compare packs

## Example findings used on the marketing site

Illustrative sample (not a specific customer's live data):

- Battery evening cover runs short before demand settles
- Self-sufficiency around the 10th percentile versus neighbouring systems, about 65 points below local median
- Closing the gap could save about 439 kWh of monthly grid import in the sample narrative
- Illustrative estimated savings figure used in the savings panel (£186 sample period)
- Trust, health and metrics panels also use illustrative sample figures (explicitly labelled on the page, except pack pricing)

## Scoring methodology (summary)

Reports cover cumulative meter totals, reconciled energy flow, solar utilisation, inverter clipping, system accuracy checks, battery health, night-time grid dependency, peer benchmark construction, daily aggregates, forward-fill for data gaps, and rounding rules. Detailed methodology formulae are not expanded on the marketing homepage; each report includes Important Information covering assumptions and limitations. A knowledge base page exists but is disallowed for crawlers in robots.txt and is not part of the public marketing index.

## Brand and language

- Marketing site name: Sunsynk Report Platform
- Product / PDF name: Sunsynk Performance Report
- Parent: Sunsynk
- Locale: en-GB (analyse, optimise, utilisation, neighbouring, prioritised, behavioural)
- No em dashes in public marketing copy
- Primary CTA wording on site: Get My Report
- Secondary CTAs: View sample report; Compare packs
- Hero H1: Get a clear 30-day performance report for your Sunsynk system
- Visual language: navy and gold brand canvas on hero and closing CTA; light slate body sections

## Canonical pages

- https://sunsynkreports.com/
- https://sunsynkreports.com/privacy-policy/
- https://sunsynkreports.com/terms-of-use/
- https://sunsynkreports.com/cookie-policy/
- https://app.sunsynkreports.com/
- https://sunsynkreports.com/llms.txt
- https://sunsynkreports.com/llms-full.txt