Privacy Policy

Introduction

At SunsynkMobile ("we," "us," "our," "Company"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use the Sunsynk Report Platform ("Service").

Please read this policy carefully. If you do not agree with our privacy practices, do not use the Service.

1. Information We Collect

1.1 System and Performance Data

To provide performance analysis, we collect:

• Device ID and system serial number
• System readings (solar generation, battery charge/discharge, household consumption, grid export)
• Tariff presets you save for a plant (for optional estimated savings)
• System configuration details (inverter type, battery capacity)

1.2 Account and Payment Information

To process your purchase, we collect:

• Email address
• Name (optional)
• Payment method information (processed securely through Stripe; we do not store full credit card details)
• Purchase history and transaction records

1.3 Usage and Technical Information

When you use the Service, we may automatically collect:

• Device type and browser information
• IP address
• Pages accessed and time spent on the Service
• Referral source
• Error logs and crash reports

2. How We Use Your Information

2.1 Primary Uses

We use the information collected to:

• Generate your performance analysis report
• Process your payment and maintain transaction records
• Deliver your report via email or download link
• Provide customer support
• Send you receipts and transaction confirmations

2.2 Improvement and Analytics

We may use aggregated, anonymised data to:

• Improve the accuracy of our analysis methodology
• Understand how the Service is used
• Identify patterns and trends in system performance
• Optimise the Service for better user experience

2.3 Marketing and Communications

With your consent, we may send you promotional information. You can opt out at any time by clicking "Unsubscribe" in our emails.

3. Data Retention

We retain your information according to the following schedule:

Upon request, you may ask us to delete your personal data, subject to legal retention requirements.

4. Data Sharing and Third Parties

4.1 Stripe Payment Processor

Payment information is processed by Stripe, a PCI-DSS compliant payment processor. Stripe handles your payment method securely and in accordance with their privacy practices. We do not store your full credit card details.

4.2 Service Providers

We may share information with trusted third-party service providers who assist in operating the Service, including email providers, hosting services, and analytics platforms.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or legitimate government request.

5. Data Security

We implement reasonable technical, physical, and administrative safeguards to protect your information:

• Encrypted transmission using HTTPS/SSL technology
• Secure data storage with access controls
• Regular security audits and penetration testing
• Employee training on data protection practices

While we employ strong security measures, no system is completely secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to request a copy of the personal data we hold about you in a structured, commonly used format.

6.2 Correction and Deletion

You have the right to request correction of inaccurate data or deletion of your personal data, subject to legal retention requirements.

6.3 Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the "Unsubscribe" link in any marketing message or contacting us directly.

6.4 GDPR and Data Protection Rights

If you are in the European Union, United Kingdom, or other jurisdictions with data protection laws, you have additional rights under the General Data Protection Regulation (GDPR) and equivalent laws.

To exercise any of these rights, contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login state
• Analyse how you interact with the Service
• Prevent fraud and improve security

Most browsers allow you to control cookie settings. You can disable cookies, but this may affect the functionality of the Service.

8. International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries other than your country of residence. When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses, to ensure your data is protected with standards equivalent to those in the EU.

9. Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or by posting a notice on the Service.

Your continued use of the Service following such notification constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy, concerns about your data, or wish to exercise your privacy rights, please contact us: