Agreement to Terms
By accessing and using the Sunsynk Report Platform ("Service"), you agree to be bound by these Terms of Use. If you do not agree to these terms, do not use the Service.
The Sunsynk Report Platform is provided by SunsynkMobile and its affiliates ("we," "us," "our," "Company").
Description of Service
The Sunsynk Report Platform provides performance analysis reports for Sunsynk solar and battery systems. The Service includes:
- Analysis of system readings and performance metrics
- Performance scoring based on six key reviews
- Benchmarking against similar installations
- PDF reports available for download and sharing
Reports are based on data submitted by the user and analysed according to our methodology.
User Eligibility and Accounts
You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you are of legal age to form a binding contract.
You are responsible for maintaining the confidentiality of any account information and passwords. You agree to accept responsibility for all activities that occur under your account.
Payment and Pricing
The Service is provided on a one-time payment basis for report credit bundles. One credit unlocks one performance report. Prices may be displayed in British pounds (£), South African rand (R), or US dollars ($), and include applicable taxes where required. Credits purchased do not expire.
💳 Payment is processed securely through Stripe. By completing a purchase, you authorise us to charge your payment method. No card data is stored on our servers.
Unused credits from a purchase may be refunded within 14 days of that purchase through the Credits page in the app. Credits that have been used to generate a report are not refundable, except where required by law. Bank refunds may take several business days to appear.
System Data and Analysis
Data Accuracy
You are responsible for the accuracy of system data you submit. We analyse this data according to our documented methodology, but cannot guarantee the accuracy of underlying readings from your Sunsynk device.
Report Limitations
Reports are analytical summaries only. They do not constitute professional engineering advice, energy audits, or system warranties. Results should be reviewed alongside professional consultation with qualified installers or energy consultants.
Not a Guarantee
Performance recommendations and projections are estimates based on historical data and comparable systems. Actual results may vary depending on weather, usage patterns, system configuration, and other factors beyond our control.
User Responsibilities
You agree to use the Service lawfully and in accordance with these Terms. You agree not to:
- Access the Service using false or misleading information
- Attempt to gain unauthorised access to the Service or its systems
- Transmit viruses, malware, or any code of destructive nature
- Use the Service in any way that could damage, disable, or harm the Service or its infrastructure
- Reverse engineer, decompile, or attempt to discover the source code or methodology
- Reproduce, duplicate, or copy reports for commercial purposes without permission
Intellectual Property Rights
All content, methodology, design, and materials within the Sunsynk Report Platform are owned by or licensed to the Company. This includes analysis methodologies, scoring algorithms, and benchmark data.
You may download and print your personal report for your own use only. You may not republish, redistribute, or sell the report without explicit written permission from the Company.
Disclaimers and Limitations of Liability
Service Provided "As Is"
The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.
No Professional Advice
The Service does not provide professional engineering, financial, legal, or investment advice. For system modifications, upgrades, or troubleshooting, please consult a qualified Sunsynk installer or energy professional.
Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, including loss of profits, data, or opportunity.
Our total liability for any claim arising from this Service shall not exceed the amount you paid for the report in question.
Indemnification
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, or costs arising from your use of the Service or violation of these Terms.
Modifications to Service
The Company reserves the right to modify, suspend, or discontinue the Service at any time with or without notice. We are not liable if modifications reduce your access to or functionality of the Service.
Termination
The Company may terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, you must cease all use of the Service.
Governing Law and Jurisdiction
These Terms of Use are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any legal action or dispute arising from this Service shall be resolved exclusively in the courts of England and Wales.
Contact Information
If you have questions about these Terms of Use, please contact us:
SunsynkMobile Support
Email: support@sunsynk.com
Website: www.sunsynk.com